GENERAL SUMMARY: Technically oriented person that works with product owners and technical teams to develop and maintain technical, end-user, administrative, and configuration documentation for all customer-facing and internal user documentation, including product release notes. Collaborates with the team to learn software as well as maintain current on changes and new features.

SCOPE OF RESPONSIBILITY: Significant since it’s a customer end user facing function.

ESSENTIAL JOB FUNCTIONS:

• Has worked in agile mode and delivered in sprints
• Utilizes style standards to ensure all documentation meets requirements; provides input to style standard modifications, as necessary
• Facilitates cross-functional discussions to solicit accurate information, capture requirements and review comments, and verify accuracy of documentation
• Follows an integrated documentation process for end-user documentation that includes print and online
• Interfaces with the scrum teams, implementation, sales, and support organization to deliver user guides, training materials, and any other material that will assist end users with the understanding, configuration, implementation, and use of our products
• Ensures product documentation needs are completed to coincide with product release schedules

REQUIRED SKILLS AND COMPENTENCIES:

• Ability to analyze audience characteristics, user interfaces, command line tools, and design documents
• Ability to synthesize complex technical information for end users, and work well in teams
• An understanding of computer science concepts and information design
  Exposure to usability design principles is a plus.
• Some programming exposure including XML and Application Programming Interface (APIs)
• Knowledge of DITA is a plus

MINIMUM QUALIFICATIONS:

Education: Bachelors’ Degree / Equivalent Experience.

Minimum Experience For Consideration: At least 5 years’ experience in the technical documentation field, with experience creating end-user documentation, engineering documentation.

JOB CODE:  Senior Software Information Developer

NOTE: This description describes the essential job functions, general skills, competencies and requirements of the position. It does not list all functions for each position within the job and the employee may be requested to perform other job-related duties.  The requirements stated represent the minimum levels of knowledge, skills and/or abilities required to successfully perform the job.

Work Location: Bangalore.